Privacy Policy

TumaCafe & Restaurant (“TumaCafe”, “we”, “our”, “us”) is a food and beverage establishment located at Turtle Avenue, Wadi Al Safa 5, Dubai Land, Dubai, United Arab Emirates. This Privacy Policy explains how we collect and use your personal data when you interact with our website, visit our premises, or contact us.

We may collect the following information:

• Contact information - your name, phone number, and email address when you make a reservation or send us an enquiry.
• Usage data - your IP address, browser type, pages visited, and time spent on our website via standard web analytics tools.
• Communication data - messages sent to us via WhatsApp, email, or contact forms.
• Order data - if you place an order through Talabat or Zomato, those platforms collect your data under their own privacy policies. We receive only the information needed to fulfill your order.

We use the information we collect to:

• Respond to your reservations, enquiries, and messages promptly.
• Improve our website experience and understand how visitors engage with our content.
• Send you updates or promotions if you have opted in - you may unsubscribe at any time.
• Comply with legal obligations under UAE law.

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Service providers who help us operate our website (e.g., hosting and analytics partners), bound by confidentiality agreements.
• Third-party ordering platforms (Talabat, Zomato) only to the extent necessary to process your order.
• Authorities when required by applicable UAE law or legal process.

Our website may use cookies to enhance your experience. These include essential cookies required for the site to function, and optional analytics cookies that help us understand traffic patterns. You can disable cookies through your browser settings, though some features of the site may not work as intended.

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Enquiry and reservation data is typically retained for up to 12 months.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to any legal obligations we may have to retain it.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at privacy@tumacafe.com.

Our website contains links to external platforms including Talabat, Zomato, Google Maps, and Instagram. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their policies before providing any personal data.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no transmission of data over the internet can be guaranteed as completely secure.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@tumacafe.com
• Phone: 056 906 8889
• Address: Turtle Avenue, Wadi Al Safa 5, Dubai Land, Dubai, UAE